Spa Crafters Testimonials

Our Customer Reviews

We take immense pride in the products and service that we offer to each person that walks through our front door. Greeted with a smile and treated with the utmost respect, we value the relationships built with our customers. Here are some of the things that they had to say about their experiences with us.

I couldn't be happier

I have an older Sundance hot tub and fortunately haven't needed service until I noticed a leak last week. I called Spa Crafters early this week and they set up an appointment for today. I received a courtesy reminder call yesterday, and as promised the technician called this morning before he left for my house. Once he arrived he found the problem quickly. The fix required a part not normally carried on the truck so he had to go back and get one and returned to my house in just a few minutes. He fixed the problem, checked the main workings of the tub to make sure there weren't any other problems, put the tub back together and was on his way. I couldn't be happier with the service. Thank you! - Brian Koetting

Top notch products

I wrote an earlier low review about their responsiveness. Surprising because I have been a customer since 2004. Turns out there was a comedy of errors that lead to dropped emails and wrong phone numbers i talked to Shawn yesterday and we both groaned at the things that got crossed. Fault was as much mine as it was anyone. Prior review has been deleted because it was short-fuzed, incorrect, and I owe an apology! Spa Crafters is a very good company with top notch products and very good staff. I highly recommend them - best in San Antonio and the surrounding region. - Mike Goodwin

professional and helpful

I had visited a few Spa stores in the past, and as I was driving down 1604 I spotted Spa Crafters, from the moment I walked in to the point of sale I knew I had purchased the right exterior jacuzzi for me, not only is their staff professional and helpful but if you have a question over the phone for Naomi or Amber, and they don't seem to have an answer at the moment, you can bet they'll find it! Simply put, I wouldn't go anywhere else, and I look forward to purchasing my indoor jacuzzi from them next year! - Scott Kaiser

Beautiful store to shop!

Dr. recommended getting a hot tub. Searched Google Maps for Hot tub stores. Spa Crafters was one of the dealers that had good reviews. Roy sold us our hot tub. He made our experience quite entertaining and very relaxing. Beautiful store to shop! No pressure to sell us one. We are pleased with the quality of service so far. Thank you Roy!!! - Rhonda Gourley

My experience could not have been better!

Absolutely love the upscale customer service! Fantastic options and variety for every single style and size you wish . Everything from fountains to slot antique slot machines galore. My experience could not have been better! Shawn is amazing and very knowledgeable on all the latest! - Berenice Gonzalez

We highly recommend Spa Crafters!

Always enjoy visiting with Shawn and his staff, they are helpful, knowledgeable and provide us with great service as well as competitive pricing! On top of that, Shawn is a veteran, so we love supporting them... we highly recommend Spa Crafters! - Michelle Gasaway

Very welcoming and friendly!

Very welcoming and friendly! Everyone greets you with a warm welcome. The best Spas in San Antonio. They offer a free cleaning for filters as often as needed. Not to mention the amazing show room floor. - Roxanne Suarez

Great Service

Great Service Great people always! Best store to get a Hot Tub. - Raul LF